City Taxi App

Going places with our app

The City Taxis app gives our riders the chance to book on the go. Key features include pre-book, track your driver, pay on card and rate your driver. Let’s get started.

Book

Open the app and enter where you’re going in the Destination box. Tap to confirm Pickup Address and destination, then tap to confirm booking.

Track

You can track your driver’s arrival on the map. You will be notified when your driver has arrived at your Pickup location.

app-track-illustration

Pay

Payment is easy on the app. You have the option to pay by debit card, cash or through a business account.

National Coverage

Out of town? Use your City Taxis app in 22 other towns and cities across the UK and one of our local taxi partners will pick you up. Click here to find out which locations we cover.

app-pay-illustration

Promo Codes

Received a promo code? Select 'Add Promo' from the menu and enter the code. Your discount will be applied to your next app booked journey when you pay by card.

Speak with your driver

Message or call your driver through the app without sharing your personal contact details.

Safe Taxi Scheme

Safe Taxi Scheme

No money? No problem! Riders with an affiliate card can book through the Safe Taxi Scheme option on the app and hand your card to the driver as temporary payment.

Your Locations

Take advantage of your recently used locations or personalise your app with your favourite places to make bookings quicker and easier.

Key Locations

To make pick-ups easier for both riders and drivers, look out for the Point of Interest icons on our map if you're unsure of your location.

Collect and Deliver

We now offer a collect and deliver service on our app from grocers and essential service stores. Simply click the delivery icon, enter your collection and delivery address, along with collection time and order reference.

Our app in numbers

We are committed to continually creating a better app experience for our riders. By analysing our app data we are able to identify our rider needs and improve our services.

94%

Driver 4+ star rating

45%

Paid by card on app

92%

Pickup within 10 mins

What our people say

Alex Caley

Meadowhall

"Meadowhall use City Taxis for reliability, safety and great value."

Dan Bates

CEO of Sheffield Theatres

"We are happy to recommend City Taxis to our team, performers and audience members because they provide a friendly and efficient service. Above all they are great people to work with."

Dan Waddington

Head of Advertising UoS

"City Taxis provides us with a key partnership for our student welfare. The Safe Taxi Scheme offers our students a safe way to get home, that no other city offers."

Kath Dickenson

"Very prompt. Friendly drivers. Clean vehicles. Will use this taxi company again."

Lee Parker

“Would like to say a big thank you to Sam who works for City Taxis Chesterfield. He takes me to dialysis three days a week, he’s always happy and always cheers me up when I’m down.”

Richard Weldon

“I have always used City. They’re punctual and every driver knows Sheff like the back of their hand and always polite.”

Richard Cassy

“I’d find hospital appointment visits with my elderly mother almost impossible without City Taxis. I’d like to thank everyone at the company for giving the excellent service that they all provide. I have not been let down once. Thank you.”

Michelle Yate

“City Taxis picked me up to take me to the hospital. The driver could have left me to find my own way, but he didn’t. He went to find the room I needed, then took me there safely. What a super star. Would like to say a massive thank you!”

Paul Halfyear

“My elderly mum used City to get home from Morrisons and told the driver she’d not been able to get muffins. Yesterday he delivered two packs to her. I live 4,000 miles away, I can’t tell you how much I appreciate this act of kindness.”

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