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With Covid related restrictions lifted, the health and safety of our passengers, drivers and staff remain our top priority.
We continue to actively monitor the Coronavirus (COVID-19) situation and want to ensure City Taxis passengers and drivers are aware of the best ways to protect themselves and each other when travelling. We would also like to reassure passengers that all our drivers have been advised to closely follow the below guidance.
What are the recommendations for Riders and Drivers?
As per Government guidance from Tuesday 30th November 2021, face coverings for our customers are compulsory when taking a private hire or taxi journey unless there is a reasonable excuse or you are a child under the age of 11.
Passengers sitting in the front of the vehicle
It is at the discretion of a driver whether they accept passengers in the front seat of their vehicle, where this decision is purely on grounds of concern for their health. Should a customer wish to book a journey for 4 people, a note will be placed on their booking (when booked via our call centre) to ensure an applicable driver is allocated.
For extra peace of mind, customers will still have the option to request a vehicle with a partition screen, when booking on the City Taxis app (select the ‘Protective Screen’ vehicle option), over the phone or via email.
Our tips to passengers
We are working closely with drivers to offer the latest up to date information and advice based on HSE guidelines to keep you safe and have a dedicated response team to handle all queries and questions (details below). Drivers are still being advised to clean their vehicles following each journey and have been provided with PPE and cleaning kits.
Self- isolation support with Citygrab:
If you are required to isolate, our citygrab app may be helpful to you. We have many food outlets which are open and ready to fulfil your orders alongside convenience store staples, groceries and retail items.
You can now request for your order to be delivered via a ‘doorstep drop’. This means that when your driver will knock on arrival then leave your food on the doorstop to avoid any physical contact. You will also be able to track the delivery via a text when the driver is on their way, plus, all payments are taken via the app so you don’t need to handle cash. Please include this in your order notes if you wish to use this service.
For up to date information on Covid-19 please visit:
If you have any questions for City Taxis based on COVID-19 please email our dedicated response team on email@example.com
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