The health and safety of our passengers, drivers and staff are our top priority.

We are actively monitoring the Coronavirus (COVID-19) situation and want to make sure City Taxis passengers and drivers are aware of the best ways to protect themselves and each other when travelling. We would also like to reassure passengers that all our drivers have been advised to closely follow the HSE guidelines.


Following the latest Government Guidelines, it is now compulsory for passengers to wear a face covering when travelling in Private Hire Vehicles. Taxi drivers and Private Hire Vehicle operators will be entitled to refuse to accept a journey if you are not wearing a face covering.

What are the recommendations for Riders?

With the spread of Coronavirus (COVID-19) City Taxis advises passengers to follow the HSE guidelines:

  • Wash your hands well and often to avoid contamination.
  • Cover your mouth and nose with a tissue or sleeve (not your hand) when coughing or sneezing and discard used tissue into a bin.
  • Avoid touching eyes, nose, or mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not put others at risk and do not travel if you suspect you have any symptoms.
  • Please keep to the social distance.
  • When finishing your journey wash your hands for at least 20 seconds or sanitise your hands as soon as possible.

Our tips to passengers:

    • Wash your hands well and often to avoid contamination.
    • Choose card payment where possible and avoid using cash. This can be done by downloading the City Taxis App and adding your card details or following the guidelines to use Airpay when offered.
    • If you are feeling unwell visit the HSE website for guidance and we please ask you not to put others at risk by travelling.
    • We advise passengers to travel in the back seat of the taxi where possible.
    • You also have the option to request a taxi with a clear plastic screen fitted between the back and front seats. This can be requested on the app, IVR bookings or when booking over the phone.
    • Pre-book your vehicle by phone, app or web-booker.
    • Bookings may be busier around the 10pm curfew so please plan accordingly.
    • Always carry and use a face covering or protective mask whilst travelling.
    • Adhere to the rules in order to avoid a fine of up to £200.

We are working closely with drivers to offer the latest up to date information and advice based on HSE guidelines to keep you safe and have a dedicated response team to handle all queries and questions (details below). Drivers have been advised to continuously clean their vehicles following each journey. We are doing all we can to continue to safely get you where you need to be.


Self- isolation support:

As some of you will know we have just launched our Citygrab delivery app. We are working hard to offer this as widely as we can and add emergency delivery supplies.


We have many food outlets which are open and ready to fulfil your orders and we are also offering a ‘doorstep drop’. When checking out on the app if you request a doorstop drop this will alert the driver to knock on arrival then leave your food on the doorstop to avoid any physical contact. You will also be able to track the delivery via a text when the driver is on their way.


To know more about Citygrab either go to the website or download the app in your app store.


Most importantly stay safe, for up to date information please visit:


If you have any questions for City Taxis based on COVID-19 please email our dedicated response team on

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