COVID-19

We are actively monitoring the Coronavirus (COVID-19) situation and want to make sure City Taxis passengers and drivers are aware of the best ways to protect themselves and each other when travelling. We would also like to reassure passengers that all our drivers have been advised to closely follow the HSE guidelines

With the spread of Coronavirus (COVID-19) City Taxis advises passengers to follow the HSE guidelines:

• Wash your hands well and often to avoid contamination.
• Cover your mouth and nose with a tissue or sleeve (not your hand) when coughing or sneezing and discard used tissue into a bin.
• Avoid touching eyes, nose, or mouth with unwashed hands.
• Clean and disinfect frequently touched objects and surfaces.
• Do not put others at risk and do not travel if you suspect you have any symptoms.

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Our tips to passengers:

• • Wash your hands well and often to avoid contamination.
  • Choose card payment where possible and avoid using cash. This can be done by downloading the City Taxis App and adding your card details or following the guidelines to use Airpay when offered.
  • If you are feeling unwell visit the HSE website for guidance and we please ask you not to put others at risk by travelling.
  • We advise passengers to travel in the back seat of the taxi where possible.
  • You also have the option to request a taxi with a clear plastic screen fitted between the back and front seats. This can be requested on the app, IVR bookings or when booking over the phone.

We are working closely with drivers to offer the latest up to date information and advice based on HSE guidelines to keep you safe and have a dedicated response team to handle all queries and questions (details below). Drivers have been advised to continuously clean their vehicles following each journey. We are doing all we can to continue to safely get you where you need to be.

Self- isolation support:

As some of you will know we have just launched our Citygrab delivery app. We are working hard to offer this as widely as we can and add emergency delivery supplies.

We have many food outlets which are open and ready to fulfil your orders and we are also offering a ‘doorstep drop’. When checking out on the app if you request a doorstop drop this will alert the driver to knock on arrival then leave your food on the doorstop to avoid any physical contact. You will also be able to track the delivery via a text when the driver is on their way.

To know more about Citygrab either go to the website https://www.citygrab.co.uk/ or download the app in your app store.

Most importantly stay safe, for up to date information please visit:
https://www.hse.gov.uk/news/coronavirus.htm

If you have any questions for City Taxis based on COVID-19 please email our dedicated response team on covid19@citytaxis.com