Join our community

We enjoy working on hard problems together because the hardest challenges are often the most rewarding.

  • Training & Support

    Developing together

    Working with current and potential technologies making sure we push boundaries and explore all possibilities.

  • Improving together

    Creating and delivering a programme of service improvement across all areas of the business.

  • Working together

    Having the right values and visions enables us to reward and recognise the hard work of our employees and drivers.

Current Roles

Role Customer Experience Team Member (CX Team)
Team
Location Chesterfield
Description

Hours:

38-46 hours over 4 days (4pm-2am Monday and Tuesday, 1pm-1am Sunday and Saturday)

Pay:

TBD – dependant on experience

 

COMPANY OVERVIEW:

Established in 2003 (originally RCA), Northern Taxis is one of the largest private hire
taxi companies in the UK. We are renowned for our cutting-edge technology being at
the heart of everything we do. Our dynamic auto-allocation software manages all
bookings in the most efficient way possibly ensuring the fastest pick-up times for our
passengers, reducing dead mileage and cutting CO2 emissions.
Our revolutionary iPhone and android mobile apps now offer a private hire vehicle at
the touch of a button and are changing the way that private hire vehicle bookings are
made. Not only are City the leading taxi company within the Yorkshire and
Derbyshire region but one of the largest & most innovative operators in the UK.
Our success is purely down to the commitment to our industry on all levels and our belief
in putting the customer first. Our state-of-the-art telephony system is not only one of
the finest in the UK but leads the way across the globe.

 

ROLE SUMMARY:

The role of the CX team is primarily to deal with driver requests, handling rider calls,
bookings to make sure they run smoothly, providing great customer service to
drivers and riders, monitor account and NHS work to make sure it is fulfilled correctly
and within time schedules, instil confidence to drivers and riders by being able to
deal with complex situations in a proactive, calm and appropriate manner.

 

DUTIES AND RESPONSIBILITIES:

This list highlights the day to day tasks this role would include but is not exhaustive
to the role:

  • Manage existing bookings and make sure they can be fulfilled.
  • Manage advanced bookings and make sure this is checked regularly for any
    extra bookings taken.
  • Create a great customer experience by checking vehicles in the area and
    support drivers and riders where needed.
  • For long distance journeys you must work with the rider to secure
    pre-payment by using the online booking system.
  • Work with local schools and drivers to assist in the safe travel of students.
  • Support the call centre team to resolve any driver or rider queries when
    required.
  • Provide on the job training to support the call centre team with company
    protocols and call handling when required.
  • Work to company values and treat riders and drivers as you would wish to be,
    by being polite and courteous at all time.
  • Be helpful and efficient always, developing positive customer relationships.
  • Have great attention to detail and understand the importance of using the
    dispatch system correctly to achieve the best rider experience.
  • Have an ability to ask the right questions to ascertain the rider’s needs.
  • Take customer bookings in a timely, friendly and professional manner, making
    sure that you have the correct details.
  • Have great written and verbal communications skills and understand the
    importance of information sharing for a smoother service.
  • Guide drivers and riders through the lost property process where appropriate.
  • Work closely with account customers to ensure great customer service.

 

PERSON SPECIFICATION

 

SKILLS AND ABILITIES:

  • Clear and concise written and spoken communication skills.
  • Ability and confidence to speak to new and lapsed customers.
  • Ability to work on own and be organised.
  • Ability to build relationships with customers.
  • Attention to detail.
  • Ability to Multi-task.
  • Be able to remain calm and professional during testing circumstances.

 

PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS:

  • Have an appetite to adopt a flexible working pattern
  • Be a good team worker demonstrating loyalty and
    commitment to the organisation and team members
  • Work independently to complete task when required

 

BENEFITS:

28 days including bank holidays (pro rata)
Westfield Health Medical Scheme (after completion of probation period)
Free fruit
Friendly and relaxed working environment

Role Customer Experience Team Member (CX Team)
Team
Location Barnsley
Description

Hours:

38-46 hours over 4 days (6pm-6am Monday and Tuesday, 4pm – 2am Sunday and Saturday)

Pay:

TBD – dependant on experience

 

COMPANY OVERVIEW:

Established in 2003 (originally RCA), Northern Taxis is one of the largest private hire
taxi companies in the UK. We are renowned for our cutting-edge technology being at
the heart of everything we do. Our dynamic auto-allocation software manages all
bookings in the most efficient way possibly ensuring the fastest pick-up times for our
passengers, reducing dead mileage and cutting CO2 emissions.
Our revolutionary iPhone and android mobile apps now offer a private hire vehicle at
the touch of a button and are changing the way that private hire vehicle bookings are
made. Not only are City the leading taxi company within the Yorkshire and
Derbyshire region but one of the largest & most innovative operators in the UK.
Our success is purely down to the commitment to our industry on all levels and our belief
in putting the customer first. Our state-of-the-art telephony system is not only one of
the finest in the UK but leads the way across the globe.

 

ROLE SUMMARY:

The role of the CX team is primarily to deal with driver requests, handling rider calls,
bookings to make sure they run smoothly, providing great customer service to
drivers and riders, monitor account and NHS work to make sure it is fulfilled correctly
and within time schedules, instil confidence to drivers and riders by being able to
deal with complex situations in a proactive, calm and appropriate manner.

 

DUTIES AND RESPONSIBILITIES:

This list highlights the day to day tasks this role would include but is not exhaustive
to the role:

  • Manage existing bookings and make sure they can be fulfilled.
  • Manage advanced bookings and make sure this is checked regularly for any
    extra bookings taken.
  • Create a great customer experience by checking vehicles in the area and
    support drivers and riders where needed.
  • For long distance journeys you must work with the rider to secure
    pre-payment by using the online booking system.
  • Work with local schools and drivers to assist in the safe travel of students.
  • Support the call centre team to resolve any driver or rider queries when
    required.
  • Provide on the job training to support the call centre team with company
    protocols and call handling when required.
  • Work to company values and treat riders and drivers as you would wish to be,
    by being polite and courteous at all time.
  • Be helpful and efficient always, developing positive customer relationships.
  • Have great attention to detail and understand the importance of using the
    dispatch system correctly to achieve the best rider experience.
  • Have an ability to ask the right questions to ascertain the rider’s needs.
  • Take customer bookings in a timely, friendly and professional manner, making
    sure that you have the correct details.
  • Have great written and verbal communications skills and understand the
    importance of information sharing for a smoother service.
  • Guide drivers and riders through the lost property process where appropriate.
  • Work closely with account customers to ensure great customer service.

 

PERSON SPECIFICATION

 

SKILLS AND ABILITIES:

  • Clear and concise written and spoken communication skills.
  • Ability and confidence to speak to new and lapsed customers.
  • Ability to work on own and be organised.
  • Ability to build relationships with customers.
  • Attention to detail.
  • Ability to Multi-task.
  • Be able to remain calm and professional during testing circumstances.

 

PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS:

  • Have an appetite to adopt a flexible working pattern
  • Be a good team worker demonstrating loyalty and
    commitment to the organisation and team members
  • Work independently to complete task when required

 

BENEFITS:

28 days including bank holidays (pro rata)
Westfield Health Medical Scheme (after completion of probation period)
Free fruit
Friendly and relaxed working environment
Free Parking

Apply

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